Q: How long is the VIP membership valid for?

Your HYSSES VIP membership never expires.As long as you have been registered or upgraded to a VIP status, you will always be our VIP. Do note that VIPs who have not made a purchase in five years will be marked as “inactive”. To become an active member again, simply make a purchase or inform us!

Question 1

How do I gain a HYSSES membership?

Accepted Answer

Simply spend RM550 or more at any of our HYSSES Singapore boutiques or HYSSES E-store within 60 days to qualify as a VIP member. Receipts can be accumulated as long as they are dated within 60 days and amount to RM550 in total.As a VIP, you can get 10% off all regular-priced items, and a one-time 20% off on your birthday month. Terms & Conditions apply.VIP Membership Terms and Conditions:Your HYSSES VIP membership is country-specific and cannot be utilised in other countries.All receipts that are intended for accumulation must be wholly made in the intended country to qualify for a VIP membership.All receipts that are intended for accumulation must be at regular price without any membership discounts.Additional 10% VIP membership discounts will not be applied to promotional offers unless otherwise stated.Transactions involving redemption of 20% birthday month discount is not eligible for receipt accumulation for new VIP enrollment.Purchases from external marketplaces such as Lazada, Shopee, and TikTok are not eligible for accumulation.

Question 2

VIP Membership Terms and Conditions

Accepted Answer

VIP Membership:Your HYSSES VIP membership is country specific and cannot be utilised in other countries.All receipts that are intended for accumulation must be wholly made in the intended country to qualify for a VIP membership.All receipts that are intended for accumulation must be at regular price without any membership discounts.Additional 10% VIP membership discounts will not be applied to promotional offers unless otherwise stated.Transactions involving redemption of 20% birthday month discount is not eligible for receipt accumulation for new VIP enrollment.Birthday Month Discount:Birthday Month discount is a one-time purchase and is valid only during member’s birthday month every year.Birthday Month discount cannot be used in conjunction with other promotions/ discounts/ privileges and/or vouchers unless stated otherwise.

Question 3

Can I share my HYSSES VIP Membership privileges?

Accepted Answer

Only the year-long 10% discount on the regular price item entitlement can be shared with HYSSES members’ friends and family members.HYSSES membership number has to be presented to our retail assistant during the point of purchase to validate the discount. Discount will not be processed after receipt has been issued.Friends and family members of a member will not be entitled to redeem the member’s birthday month discount or utilise the rewards points.Purchases made with a member’s privileges will not qualify for receipt accumulation for new VIP enrollment.

Question 4

How long is the VIP membership valid for?

Accepted Answer

Your HYSSES VIP membership never expires.﻿As long as you have been registered or upgraded to a VIP status, you will always be our VIP. Do note that VIPs who have not made a purchase in five years will be marked as “inactive”. To become an active member again, simply make a purchase or inform us!

Question 5

Birthday Month Discount

Accepted Answer

Head down to any HYSSES boutiques and approach any of our friendly staff to utilise your one-time 20% discount on your Birthday month.If you are unable to utilize your 20% discount during your Birthday month, you can authorize a friend or family member to utilize the discount on your behalf before the end of your Birthday Month. To do so, head down to any outlet to request for an authorisation form. Once completed, your friend or family member may utilize the 20% discount on your behalf.Alternatively, you may wish to email customer.care@hysses.com to request for a soft copy of the form and we will be able to authorise your birthday month discount once the form has been submitted together with all necessary documents.Terms & Conditions apply.Birthday Month Discount Terms and Conditions:Birthday Month discount is a one-time purchase and is valid only during member’s birthday month every year.Birthday Month discount cannot be used in conjunction with other promotions/ discounts/ privileges and/or vouchers unless stated otherwise.

Question 6

I missed the Birthday Month Discount. Can I request for an extension?

Accepted Answer

Extensions for the birthday month discount benefit are reviewed on a case-by-case basis.Members who wish to extend their birthday month discount can send an email to customer.care@hysses.com with a valid reasons and supporting documents (e.g. flight ticket). Extensions of birthday month discount will only be validated upon approval by HYSSES.

Question 7

How do I change/update my personal particulars?

Accepted Answer

You may wish to visit any of our boutiques and our friendly staff will be able to change/update your personal particulars for you directly into the system. Otherwise, simply email us.

Question 8

I did not receive any promotional email and birthday reminders. How do I opt to receive email reminders in the future?

Accepted Answer

During registration of membership, you might have missed out the option to tick receive promotions via email/SMS/mail or excluded your email address in the membership form. You may visit any of our outlets and our friendly staff will assist you or log into your membership portal to update your communication preferences. Alternatively, simply email us.

Question 9

I have not received/forgotten my password for my membership account. How can I receive my password?

Accepted Answer

As our e-store is still in beta–launch, direct customer login or integration has not yet been implemented. Rest assured that we are constantly working to improve it.If you need further assistance in changing your password, simply email us.

Question 10

I would also like to use my 10% VIP Discount for online purchases. What do I need to do?

Accepted Answer

If you are an existing HYSSES VIP, simply use your email address registered with us upon check out. In addition, key in the voucher code VIP10.Should you be unsure, simply write to us at customer.care@hysses.com! Note: You need not be subscribed to our e-mailers to receive your VIP benefit.

Question 11

What are the other scents available?

Accepted Answer

We have Yuzu Vetiver & Bergamot Jasmine for the Beary design as well as the Geranium Rosemary & Orchid Ambrette for the Windflower design.

Question 12

What can I use the Cleaning Solution on?

Accepted Answer

You can use it on essential oil burners, glass chambers, ultrasonic mist diffusers, and nebulisers to remove built-up residue and maintain optimal performance.

Question 13

Is the Cleaning Solution safe for regular use?

Accepted Answer

Yes, the formula is gentle and non-corrosive, making it safe for regular cleaning without damaging your devices or leaving behind harsh chemical traces.

Question 14

How do I use the Cleaning Solution?

Accepted Answer

Simply apply the solution to the area with residue.For Burners: Dampen cloth with the solution then wipe all sufaces thoroughly.For Nebulisers and Diffusers: Pour small amount of cleaning solution in glass chamber and swirl gently until stains/residue are removed.Dispose used cleaning solution and repeat process as needed.

Question 15

Does it contain any harsh chemicals or artificial fragrance?

Accepted Answer

No, the HYSSES Cleaning Solution is free from harsh chemicals and artificial scents—formulated to clean effectively while staying true to natural wellness.Note: For safety, store properly and keep away from children or pets.

Question 16

How does the subscription boxes work?

Accepted Answer

The Scented Secrets Box is a curated experience based on your quiz results—perfect for those who love surprises and deeper savings. The Blend Boxes allows you to handpick your favourites from our catalogue, giving you full control over your scent ritual.

Question 17

Can I gift a subscription to someone?

Accepted Answer

Yes! You can gift a one-time or recurring subscription. Simply enter the recipient’s shipping details at checkout.

Question 18

When is the billing & cut-off date?

Accepted Answer

You will be billed immediately upon subscribing, and the charge will cover the entire prepaid term of your selected box. Orders placed by the 26th of the month are processed for the upcoming month’s box. Orders placed after the 26th will begin the following cycle.

Question 19

When will I receive my box?

Accepted Answer

Boxes are shipped out monthly. You'll receive your box at the start of every month!

Question 20

Can I cancel my box?

Accepted Answer

As this is a prepaid subscription, cancellations are not allowed during the active subscription period. You will continue to receive your boxes until the end of your prepaid term.

Question 21

How do I gain a HYSSES VIP Membership?

Accepted Answer

Simply spend SGD $400 or more at any of our HYSSES Singapore boutiques or HYSSES Estore within 60 days to qualify as a VIP member. Receipts can be accumulated as long as they are dated within 60 days and amount to SGD $400 in total. As a VIP, you can get 10% off all regular-priced items, and a one-time 20% off on your birthday month. Terms & Conditions apply.VIP Membership Terms and Conditions:Your HYSSES VIP membership is country specific and cannot be utilised in other countries.All receipts that are intended for accumulation must be wholly made in the intended country to qualify for a VIP membership.All receipts that are intended for accumulation must be at regular price without any membership discounts.Additional 10% VIP membership discounts will not be applied to promotional offers unless otherwise stated.Transactions involving redemption of 20% birthday month discount is not eligible for receipt accumulation for new VIP enrollment.Purchases from external marketplaces such as Lazada, Shopee, and TikTok are not eligible for accumulation.

Question 22

VIP Membership Terms and Conditions

Accepted Answer

VIP Membership:Your HYSSES VIP membership is country specific and cannot be utilised in other countries.All receipts that are intended for accumulation must be wholly made in the intended country to qualify for a VIP membership.All receipts that are intended for accumulation must be at regular price without any membership discounts.Additional 10% VIP membership discounts will not be applied to promotional offers unless otherwise stated.Transactions involving redemption of 20% birthday month discount is not eligible for receipt accumulation for new VIP enrollment.Birthday Month Discount:Birthday Month discount is a one-time purchase and is valid only during member’s birthday month every year.Birthday Month discount cannot be used in conjunction with other promotions/ discounts/ privileges and/or vouchers unless stated otherwise.

Question 23

Can I share my HYSSES VIP Membership privileges?

Accepted Answer

Only the year-long 10% discount on the regular price item entitlement can be shared with HYSSES members’ friends and family members.HYSSES membership number has to be presented to our retail assistant during the point of purchase to validate the discount. Discount will not be processed after receipt has been issued.Friends and family members of a member will not be entitled to redeem the member’s birthday month discount or utilise the rewards points.Purchases made with a member’s privileges will not qualify for receipt accumulation for new VIP enrollment.

Question 24

How long is the VIP membership valid for?

Accepted Answer

Your HYSSES VIP membership never expires.﻿As long as you have been registered or upgraded to a VIP status, you will always be our VIP. Do note that VIPs who have not made a purchase in five years will be marked as “inactive”. To become an active member again, simply make a purchase or inform us!

Question 25

Birthday Month Discount

Accepted Answer

Head down to any HYSSES boutiques and approach any of our friendly staff to utilise your one-time 20% discount on your Birthday month.If you are unable to utilize your 20% discount during your Birthday month, you can authorize a friend or family member to utilize the discount on your behalf before the end of your Birthday Month. To do so, head down to any outlet to request for an authorisation form. Once completed, your friend or family member may utilize the 20% discount on your behalf.Alternatively, you may wish to email customer.care@hysses.com to request for a soft copy of the form and we will be able to authorise your birthday month discount once the form has been submitted together with all necessary documents.Terms & Conditions apply.Birthday Month Discount Terms and Conditions:Birthday Month discount is a one-time purchase and is valid only during member’s birthday month every year.Birthday Month discount cannot be used in conjunction with other promotions/ discounts/ privileges and/or vouchers unless stated otherwise.

Question 26

I missed the Birthday Month Discount. Can I request for an extension?

Accepted Answer

Extensions for the birthday month discount benefit are reviewed on a case-by-case basis. Members who wish to extend their birthday month discount can send an email to customer.care@hysses.com with a valid reasons and supporting documents (e.g. flight ticket). Extensions of birthday month discount will only be validated upon approval by HYSSES.

Question 27

How do I change/update my personal particulars?

Accepted Answer

You may wish to visit any of our boutiques and our friendly staff will be able to change/update your personal particulars for you directly into the system. Otherwise, simply email us.

Question 28

I did not receive any promotional email and birthday reminders. How do I opt to receive email reminders in the future?

Accepted Answer

During registration of membership, you might have missed out the option to tick receive promotions via email/SMS/mail or excluded your email address in the membership form. You may visit any of our outlets and our friendly staff will assist you or log into your membership portal to update your communication preferences. Alternatively, simply email us.

Question 29

I have not received/forgotten my password for my membership account. How can I receive my password?

Accepted Answer

As our e-store is still in beta–launch, direct customer login or integration has not yet been implemented. Rest assured that we are constantly working to improve it.If you need further assistance in changing your password, simply email us.

Question 30

I would also like to use my 10% VIP Discount for online purchases. What do I need to do?

Accepted Answer

If you are an existing HYSSES VIP, simply use your email address registered with us upon check out. In addition, key in the voucher code VIP10.Should you be unsure, simply write to us at customer.care@hysses.com! Note: You need not be subscribed to our e-mailers to receive your VIP benefit.

Question 31

Order Processing Time

Accepted Answer

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.If we are experiencing a high volume of orders, shipments may be delayed by a few days.If there will be a significant delay in shipment of your order, we will contact you via email or telephone.Order status updates and order notes (if any) will be sent through email.

Question 32

Shipping Rates & Delivery Estimates

Accepted Answer

Domestic shipping time: 4 - 8 business daysThe shipping rates and respective delivery dates are automatically calculated after you’ve entered your address during check out. You can choose the option that meets your preferences best. Faster delivery typically incur higher shipping costs.Please keep in mind that we will require 2-3 days to prepare your parcel before shipping.

Question 33

Shipping Confirmation & Order Tracking

Accepted Answer

Once your order has been picked up by our courier, we will provide you with a tracking number to check on the status of your delivery. Do note that once the parcel has been handed to the shipping courier, we will not have control over the handling and delivery time.For assistance to check on the latest update and further information on your delivery, please contact customer.care@hysses.com

Question 34

Damages

Accepted Answer

It is HYSSES' responsibility to make sure that the item is securely packed with ample cushioning such as sponge or bubble wrap.If you have opened the packaging and found that your item is broken or damaged, please take a photo of the damages immediately and contact us at customer.care@hysses.com.HYSSES is not liable for any loss of products during shipping. Please contact the shipping courier for assistance if you have not received your parcel after the estimated delivery time.

Question 35

IMPORTANT

Accepted Answer

You are responsible for any taxes and duties charged during import to your country. Where possible, we will provide an indication of such costs when we present you the various shipping options.Customer shall promptly pay all duties and taxes, any additional charges for customs clearance and any other applicable charges imposed by any local or government authority of the destination country, before the item is delivered to your local mailing/delivery address for self-collection at any self-collection point.

Question 36

Order Processing Time

Accepted Answer

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.If we are experiencing a high volume of orders, shipments may be delayed by a few days.If there will be a significant delay in shipment of your order, we will contact you via email.Order status updates and order notes (if any) will be sent through email.

Question 37

Shipping Rates & Delivery Estimates

Accepted Answer

Orders will be shipped out from Singapore to Worldwide. International shipment will take around 5 to 8 business days depending on your location. The delivery duration might be extended if there is any occurrence of public holiday(s).Shipping rates to respective countries vary by item weight and dimension, delivery destination, and shipping option. Exact shipping rates will be shown at the time of checkout under shipping method. You can choose the option that meets your preferences best. Faster delivery typically incur higher shipping costs.Please keep in mind that we will require 2-3 days to prepare your parcel before shipping.Important: You are responsible for any taxes and duties charged during import to your country. Where possible, we will provide an indication of such costs when we present you the various shipping options.

Question 38

Shipping Confirmation & Order Tracking

Accepted Answer

Once your order has been picked up by our courier, we will provide you with a tracking number to check on the status of your delivery. Do note that once the parcel has been handed to the shipping courier, we will not have control over the handling and delivery time.For assistance to check on the latest update and further information on your delivery, please contact customer.care@hysses.com

Question 39

Damages

Accepted Answer

It is HYSSES' responsibility to make sure that the item is securely packed with ample cushioning such as sponge or bubble wrap.If you have opened the packaging and found that your item is broken or damaged, please take a photo of the damages immediately and contact us at customer.care@hysses.com.HYSSES is not liable for any loss of products during shipping. Please contact the shipping courier for assistance if you have not received your parcel after the estimated delivery time.

Question 40

Do you offer corporate discounts?

Accepted Answer

Yes, corporate discounts are available depending on order volume and product selection. Contact us with your specific needs, and we'll provide a tailored quotation.

Question 41

Do you have a price list available?

Accepted Answer

Yes, we can provide a price list upon request. Simply let us know the products you're interested in, and we'll send you the relevant pricing information.

Question 42

What is the lead time for ordering?

Accepted Answer

Lead times vary based on the product type and order quantity. We will confirm the estimated timeline after receiving your order details.

Question 43

What is your minimum order quantity (MOQ)?

Accepted Answer

MOQ varies by product. Existing products have no MOQ but discounts differ. Custom sticker logos require a minimum of 1,000 pieces. Other customisations depend on design and quantity. Share your product interest for tailored advice.

Question 44

Do you offer B2B wholesale?

Accepted Answer

Yes, we offer wholesale options for businesses. Please reach out with your company details and requirements, and we will provide a tailored proposal.

Question 45

Are you open to onboarding new merchants?

Accepted Answer

Absolutely. We are open to new retail and distribution partnerships. Please send your business profile or proposal, and we'll explore potential collaboration opportunities.

Question 46

Do you have programmes and pricing for corporate events?

Accepted Answer

Yes, we offer a variety of corporate event programmes, including aromatherapy sessions and hands-on workshops. Provide us with your group size, budget, preferred date, and venue (if applicable), and we'll customise a package for you.

Question 47

Do you handle international shipping?

Accepted Answer

Yes, we ship to over 50 countries worldwide. Our team will assist in handling the logistics, including the relevant documentation.

Question 48

What is HYSSES' Exchange & Return Policy?

Accepted Answer

HYSSES accepts exchange for our products if they meet all the following criteria:

1. Product is purchased within 7 days.

2. Product for exchange is accompanied with original receipt or proof of purchase.

3. Product is unused, unopened with original packaging intact, and in selling condition.

4. Product is purchased from any HYSSES boutique in the same country.

NOTE:

Promotional and/or bundled items are non-exchangeable, and non-refundable.

Exchange will be granted If product sold is found to be defective or different from receipt.

If product for exchange is a higher priced item than the product purchased, customer will be required to top up the price difference.

If the product for exchange is a lower priced item, there will be no change given.

Product exchanges can only be performed once at the outlet of purchase on the original transaction, of which will be invalid for exchanges thereafter.

Question 49

What is conisdered a defective item?

Accepted Answer

A defect is an imperfection in a product arising from a manufacturing or design defect that hinders a product to perform its desired function.

If you suspect that the item you have received is defective, please write in to customer.care@hysses.com with your purchase details and photos and/or video to support your claim within 7 days, and HYSSES will initiate an investigation to identify the defect. Once the defect is identified, HYSSES will proceed to validate a one-time exchange for the customer.

NOTE:

There may be a slight discrepancy in the product design (especially handmade products such as clay diffuser or wood grain) from the online store's product photo. In such cases, this variance is not considered a product defect. Diffusing Products with clay are expected to have the colour changed in the clay due to the interaction of the essential oils in the diffuser. This is a normal reaction and is not considered a product defect.

HYSSES products are made from 100% natural ingredients which may vary in scent intensity and colour from the different batches of harvest. No artificial fragrances are added to ensure consistency across the batches. Therefore, Essential Oils and Home Scents are not considered defective for consistency in scent intensity and colour variation across batches.

Question 50

What conditions determine the item to be non-returnable?

Accepted Answer

You may refer to the table below for some examples of products which are non-returnable:Essential Oils Essential oil seal is brokenHome Scents Reed diffuser sticks have been usedDiffuser / Room Scent Oils are usedDiffuser liquid has oxidised due to prolonged oxygen exposureCeramic Diffusers/ Scenting Clay Broken/cracked clay piecesClay diffusers that have been discoloured due to prolonged usageFace/Hair/Body ProductsBottle is damaged externally (e.g. dented/cracked)Pump head dispenser has been ejectedSafety seal sticker has been tamperedMachinesNebulisers and Water Mist Diffusers have been used with essential oil.Broken or cracked glass parts – glass chamber, glass tip, glass funnel Others Products that are close to its expiry dateProducts that are bought during promotion periods or Warehouse Sale

Question 51

Does HYSSES accept exchanges for purchases made online?

Accepted Answer

Yes, we accept exchanges for products purchased through our online store and authorised sellers on third-party marketplace (e.g. Shopee, Lazada). For product exchanges, you will need to send an email to customer.care@hysses.com with your order number and reason for the exchange within 7 days of receipt. If your product exchange request is approved, we will contact you for further instructions.Acceptable reasons for exchange:Wrong item receivedDefective/faultyDamaged upon receiving

Question 52

I received a product that was damaged during delivery. What do I do?

Accepted Answer

It is HYSSES responsibility to make sure that the item is securely packed with ample cushioning such as sponge or bubble wrap. If you have opened the packaging and found that your item is broken or damaged, please take a photo of the damages immediately and send it to customer.care@hysses.com. HYSSES will contact you to guide you on the process to receiving your replacement.NOTE:If product has separate parts, we may send replacements for only parts that were damaged.

Question 53

I have used a product but I do not like it. May I still have it exchanged?

Accepted Answer

No. HYSSES does not accept product returns for opened and used products for hygiene and quality control purposes. You may refer to our exchange and return policy to see if your product has met the criteria for an exchange.

Question 54

May I exchange a product at your store instead of sending it back to your headquarters?

Accepted Answer

Yes, you may. It will be advisable to inform us which outlet and date you are planning to visit for the exchange for us to make prior arrangements with the outlet. At the same time, do tell us which product you have in mind that you wish to exchange for so that we can ensure that the stock is available for pick up when you arrive.

Question 55

How do I exchange a broken product purchased at the boutique?

Accepted Answer

It is HYSSES' and the customer's responsibility to check the condition of all products during purchases before leaving the boutique.HYSSES retail staff will conduct a thorough check with the customer on the following:Breakable products are not broken, cracked, dented, stained and/or scratched.Product does not have missing parts. For example:a. Reed diffusers come with diffuser sticks.b. Ceramic diffusers contain diffuser liquid in correct scent (unless otherwise stated).c. Nebulisers and Ultrasonic Mist Diffusers come with adaptor and glass chamber.Actual product matches with packaging box.Machines are tested to be in working condition in front of customers:a. Electric Burners are tested with new light bulb.b. Nebulisers and Ultrasonic Mist Diffusers are tested with accompanying adaptor and glass chamber.Products sold within 6 months of expiry made known and acknowledged by customer.HYSSES will not be responsible for any product damages after the customer leaves the boutique. Therefore, broken products will not be allowed for product exchanges.

Question 56

How do I exchange a product?

Accepted Answer

Customers may exchange products at the same HYSSES boutique if the product has met all criteria listed above.For a full listing of our HYSSES boutiques, you may visit:  http://sg.hysses.com/pages/store-locatorNote:If you wish to exchange your product at a different boutique, please inform us at customer.care@hysses.com so necessary arrangements and ample communication can be given to our retail team.

Question 57

How do I request for a refund for a product which I have purchased from the boutique?

Accepted Answer

Due to the volatile nature of our products and hygiene reasons, we do not allow refunds for non-defective products. Refunds for defective products are considered on a case-by-case basis and will only be granted by approval from the management after investigation. You may write in to customer.care@hysses.com to request a refund.

Question 58

I would like to refund my product into store credits instead. Is this possible?

Accepted Answer

Yes. If you wish to refund your products into store credits upon a successful return, the credits will be credited into your VIP membership account which you can freely utilise for subsequent purchases in our boutiques.

Question 59

How will I receive my refund?

Accepted Answer

Refunds are typically issued back the same way as its original payment method by default. However, there are also other options on how you would like to receive your refund which you can opt for during the refund process.Here are the available refund methods depending on your original payment method:Payment Method   |   Refund MethodCredit Card   |   Credit Card, Cheque, Store CreditStore Credit   |   Store CreditPayPal   |   PayPal, Store Credit, Credit Card

Question 60

What is the refund process and the processing time?

Accepted Answer

HYSSES will start the refund process only after return item have reached our headquarters and deemed eligible for refund.Using the table below, you can see the estimated lead time it takes for you to receive your refund.Payment Method   |   Refund MethodCredit Card   |   Credit Card (1 to 2 working weeks), Cheque (1 to 2 working weeks), Store Credit (3 working days)Store Credit   |   Store Credit (3 working days)PayPal   |   PayPal (3 to 5 working days), Store Credit (3 working days), Credit Card (1 to 2 working weeks)NOTE:HYSSES reserves the rights to withhold and refunds if original item or its accompanying parts have not reached our headquarters.The customer will bear any charges imposed by credit card company for refund transactions.

Question 61

Are products purchase from HYSSES covered under warranty?

Accepted Answer

All products purchase from HYSSES boutiques and online stores are not covered under warranty except the following:Nebuliser (Orbitz, Hermiz & Prismz)Ultrasonic Mist Diffuser (Forest & Dome)The warranty guarantees the above mentioned products and all parts thereof to be free from defects in material and workmanship under normal use and service from the period commencing upon the date of purchase and continuing for six (6) months.

Question 62

What are the warranty exclusions?

Accepted Answer

The following are not covered under warranty:Damage of the product resulting from failure of the customer to follow normal operating procedures outlined in the user's manual.Damage resulting from accidents, misuse, abuse, alteration or tampering.Wrong usage of electrical supply & voltage.Normal wear & tear, corrosion, rusting of stains.Defects & damages arising from improper testing, operation, demonstration, maintenance, installation, adjustment or any alteration or modification of any kind.Scratches & damages to the outer surface areas and externally exposed parts (e.g. glass chamber) that are due to normal customer use.If the warranty card or receipt is being altered, defaced or erased i any manner whatsoever.Product purchased from non-authorised dealers or overseas.All damage claims (e.g. food items or clothings) as a result of malfunction of the equipment.

Question 63

Does HYSSES offer warranty for repairs?

Accepted Answer

If the device is covered by the warranty, there will be no warranty extension.For repairs that are not covered by warranty and require payment, HYSSES will provide a 3-month warranty on the serviced part(s) only. The warranty period of 3 months will begin on the day the customer is notified of the collection from the outlet.

Question 64

How do I obtain warranty protection for my product?

Accepted Answer

To obtain warranty protection for your product, you must register your product warranty at our warranty website within 7 days of purchase date to enjoy 6 months of local warranty for all hardware parts.For warranty claim, the original warranty card must be presented with dated proof of purchase or receipt to our service personnel at the time of service.

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