Q: How long is the VIP membership valid for?

Your HYSSES VIP membership never expires.As long as you have been registered or upgraded to a VIP status, you will always be our VIP. Do note that VIPs who have not made a purchase in five years will be marked as “inactive”. To become an active member again, simply make a purchase or inform us!

Question 1

How do I gain a HYSSES VIP Membership?

Accepted Answer

Simply spend SGD $400 or more at any of our HYSSES Singapore boutiques or HYSSES Estore within 60 days to qualify as a VIP member. Receipts can be accumulated as long as they are dated within 60 days and amount to SGD $400 in total. As a VIP, you can get 10% off all regular-priced items, and a one-time 20% off on your birthday month. Terms & Conditions apply.VIP Membership Terms and Conditions:Your HYSSES VIP membership is country specific and cannot be utilised in other countries.All receipts that are intended for accumulation must be wholly made in the intended country to qualify for a VIP membership.All receipts that are intended for accumulation must be at regular price without any membership discounts.Additional 10% VIP membership discounts will not be applied to promotional offers unless otherwise stated.Transactions involving redemption of 20% birthday month discount is not eligible for receipt accumulation for new VIP enrollment.Purchases from external marketplaces such as Lazada, Shopee, and TikTok are not eligible for accumulation.

Question 2

VIP Membership Terms and Conditions

Accepted Answer

VIP Membership:Your HYSSES VIP membership is country specific and cannot be utilised in other countries.All receipts that are intended for accumulation must be wholly made in the intended country to qualify for a VIP membership.All receipts that are intended for accumulation must be at regular price without any membership discounts.Additional 10% VIP membership discounts will not be applied to promotional offers unless otherwise stated.Transactions involving redemption of 20% birthday month discount is not eligible for receipt accumulation for new VIP enrollment.Birthday Month Discount:Birthday Month discount is a one-time purchase and is valid only during member’s birthday month every year.Birthday Month discount cannot be used in conjunction with other promotions/ discounts/ privileges and/or vouchers unless stated otherwise.

Question 3

Can I share my HYSSES VIP Membership privileges?

Accepted Answer

Only the year-long 10% discount on the regular price item entitlement can be shared with HYSSES members’ friends and family members.HYSSES membership number has to be presented to our retail assistant during the point of purchase to validate the discount. Discount will not be processed after receipt has been issued.Friends and family members of a member will not be entitled to redeem the member’s birthday month discount or utilise the rewards points.Purchases made with a member’s privileges will not qualify for receipt accumulation for new VIP enrollment.

Question 4

How long is the VIP membership valid for?

Accepted Answer

Your HYSSES VIP membership never expires.﻿As long as you have been registered or upgraded to a VIP status, you will always be our VIP. Do note that VIPs who have not made a purchase in five years will be marked as “inactive”. To become an active member again, simply make a purchase or inform us!

Question 5

Birthday Month Discount

Accepted Answer

Head down to any HYSSES boutiques and approach any of our friendly staff to utilise your one-time 20% discount on your Birthday month.If you are unable to utilize your 20% discount during your Birthday month, you can authorize a friend or family member to utilize the discount on your behalf before the end of your Birthday Month. To do so, head down to any outlet to request for an authorisation form. Once completed, your friend or family member may utilize the 20% discount on your behalf.Alternatively, you may wish to email customer.care@hysses.com to request for a soft copy of the form and we will be able to authorise your birthday month discount once the form has been submitted together with all necessary documents.Terms & Conditions apply.Birthday Month Discount Terms and Conditions:Birthday Month discount is a one-time purchase and is valid only during member’s birthday month every year.Birthday Month discount cannot be used in conjunction with other promotions/ discounts/ privileges and/or vouchers unless stated otherwise.

Question 6

I missed the Birthday Month Discount. Can I request for an extension?

Accepted Answer

Extensions for the birthday month discount benefit are reviewed on a case-by-case basis. Members who wish to extend their birthday month discount can send an email to customer.care@hysses.com with a valid reasons and supporting documents (e.g. flight ticket). Extensions of birthday month discount will only be validated upon approval by HYSSES.

Question 7

How do I change/update my personal particulars?

Accepted Answer

You may wish to visit any of our boutiques and our friendly staff will be able to change/update your personal particulars for you directly into the system. Otherwise, simply email us.

Question 8

I did not receive any promotional email and birthday reminders. How do I opt to receive email reminders in the future?

Accepted Answer

During registration of membership, you might have missed out the option to tick receive promotions via email/SMS/mail or excluded your email address in the membership form. You may visit any of our outlets and our friendly staff will assist you or log into your membership portal to update your communication preferences. Alternatively, simply email us.

Question 9

I have not received/forgotten my password for my membership account. How can I receive my password?

Accepted Answer

As our e-store is still in beta–launch, direct customer login or integration has not yet been implemented. Rest assured that we are constantly working to improve it.If you need further assistance in changing your password, simply email us.

Question 10

I would also like to use my 10% VIP Discount for online purchases. What do I need to do?

Accepted Answer

If you are an existing HYSSES VIP, simply use your email address registered with us upon check out. In addition, key in the voucher code VIP10.Should you be unsure, simply write to us at customer.care@hysses.com! Note: You need not be subscribed to our e-mailers to receive your VIP benefit.

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